Today, I had to make a template for a mailing. I decided to create it as a stationery for Outlook, since this was the desired way of sending the mails. Not much to it, one might think. I created the HTML for the template (of course using the dreaded layout tables, since OL2007 went back to the stone age with its rendering engine), and copied it and the required images to the stationery folder. Having done that, the stationery showed in my list and I was able to create a mail using the template.

But what's this?! Were do the gaps in between the images come from?! And why are my shadows not aligned anymore?! Outlook simply went on and pratically destroyed my layout. I basically tried everything that came to my mind, trying to fix the gaps: modified paddings and margins using css, html attributes, added fixed widths and heights, nothing seemed to work. I even removed all the tables and simply placed two images after one another, no white space in between. Still, I got my gaps.

When everything seemed hopeless, I decided to simply send the mail the way it was. Guess what: everything is in perfect shape, when the mail arrives. No gaps, everything is aligned perfectly. I can even simply forward this mail, and it looks great in the editor. So the gaps only show, when you first create the mail using the stationery. Afterwards, everything is as it should be.

<rant>Now that's what I call a consistent user experience! Great job from the folks at Microsoft. I wasted a whole day trying to work around this bug.</rant>

And by the way, using stationery is probably not the best solution, since Outlook completely reformats your code and places all those unneccessary MSO* css styles in your mail's code. So if something goes wrong with your mail, you might consider NOT using Outlook to send it in the first place.

Microsoft changed the rendering engine in Outlook 2007 to Word's HTML-engine, and it really sucks concerning modern design habits (css-positioning, etc.). So you have to look out for some pitfalls. I found a nice guide for designing HTML-Mails for use in Outlook 2007, which can be found at http://www.duoconsulting.com/downloads/contribute/SevenDesignTipsforOutlook2007.pdf.

Also, Microsoft offers tools to validate HTML files for the Word rendering engine. These can be found at http://www.microsoft.com/downloads/details.aspx?familyid=0b764c08-0f86-431e-8bd5-ef0e9ce26a3a.

So, good luck with your e-mail marketing ;-)

When working with several POP3 accounts, it can be a real pain to always have to enter every single account when you reinstall outlook or have to switch profiles or simply have multiple computers. Other mail clients have an option to export account settings, Outlook doesn't. Bummer...

I ran into the Office Resource Kit, which at least helped a bit by enabling me to create a custom .prf-file. The accounts specified in the file can be used to create a new Outlook profile. A set of instructions on how to do this can be found at http://support.microsoft.com/kb/308300. When you've created your .prf file, you can set up your accounts on any machine by simply starting it. Hurray for automation :-)

When connecting to an exchange account for the first time, it sets up all default folders. This is done using the language of the connecting client, which may result in an unexpected layout. This happened to me, leaving me with english instead of german folders.

This would not have been such a problem, but I wanted to import my structure from a previous account. No problem importing things, but they went into new folders with the german names. Now I had two contact folders, two mailboxes, two calenders, everything was there twice, and the empty ones were the defaults...

At first, I was told, the account would have to be reset completely, wiping out all data already imported. But, actually there is a much simpler way of changing the folder names to the desired language. Simple start the Outlook of your desired langauge from the command line specifying the following parameter:

outlook.exe /resetfoldernames

Presto, everything is in your language. Now importing is a lot more fun because you can actually use the imported data.